Shipping & Returns
8: NOTIFICATION OF POLICY CHANGES
9: UPDATING PERSONAL INFORMATION
If you are a registered member at CS Motorsports, you can change your personal information at any time by updating your information at check-out.
10: CONTACTING US
We welcome your comments and questions about our Privacy and/or Shipping Policies and are welcome to contact us here.
We are confident that your visit to CS Motorsports is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service at (704) 853-1990.
SHIPPING & RETURNS
1: DO YOU SHIP OUTSIDE OF THE USA?
At this time, we currently only ship to the lower 48 United States. Please feel free to contact us directly to see if other arrangements can be made.
2: ORDER PROCESS AND SHIPPING?
Once your order has been received, a customer service specialist will review and confirm that your items are In-Stock and Available for shipment. Should there be any questions about fitment, one of our specialists may call you to discuss the vehicle and type of application you are going for to ensure the best look and fitment for your car, jeep or truck.
Once confirmed, you will receive updated email notifications that your order is now "Processing". Once your items have shipped, you will receive another email notification that your order is "Complete" and tracking information regarding your shipment will be provided. Tracking information is typically available 24-48 business hours after your order has been confirmed and processed.
Shipping delay can occur for a variety of reasons and we will of course do our best to mimimize any issues and keep in constant communication with you should any issues arise regarding your order and/or shipment from us or from the manufacturer.
Some things you can do to ensure no delays on your end is to double check the billing and shipping addresses so there are no conflicts. If there is an issue with your form of payment, your shipment will be delayed. If the shipping company can not deliver the package to your chosen shipping address we will contact you via phone or email. If a business address is available to you, we strongly suggest shipping there as many wheels and tires come shipped via freight and the large trucks need space to turn around that is normally not available to them on neighborhood streets.
Some other things to consider when placing your order, is time of order placement (ie: week day vs weekend and actual time of day). During the holiday season, shipping delivery will also vary.
3: IS THERE A COST ON RETURNS?
Once an item is Approved for a return, shipping fees are the customer's responsibility. We strongly recommend that you use a service that provides tracking information.
Amount of refund will be based on the purchase price of your product less any re-stocking fees, if applicable.
4: WHEEL & TIRE RETURNS
Here at CS Motorsports we follow the strict "Return Policies" provided to us by the wheel and tire manufacturers. Please note that each manufacturer may have different policies and will vary. If there is an issue regarding quality of your tire or wheel, contact us immediately to discuss your options for an exchange or return.
For Wheel Returns, only those wheels that have not been mounted, are in their original packaging and were purchased within the last 30 days are applicable for returns.
For Tire Returns, only those that have not been mounted to a wheel, have the original tire manufacturer sticker/ID still attached and have been purchased within the last 30 days will qualify for a return.
Also note, only those returns that are "Approved" for a return may be subject to a 20% non-refundable Re-stocking Fee or $39.95, whichever is greater.
If you receive damaged items, you MUST contact us immediately - take photos of everything! (packaging/boxes/etc). If you are signing for a package/delivery, it is your (as the customer or person signing) responsibility to check the products/shipment prior to accepting them from the delivery company. Once damaged items have been 'accepted', we will be unable to assist in a return.
ALL returns MUST BE Pre-Approved for return prior to you shipping the wheels or tires back to us, no exceptions!